The newest systems advice is: stop first, back up locally, then contact support with the correct folder
In the official instability response, players who see item disappearance are told to stop playing immediately, compress the save folder, and submit it through support. That makes backup awareness part of practical systems guidance, not a separate admin topic.
- If items disappear or the session behaves abnormally, do not keep playing and hope the state repairs itself.
- The official backup path is `C:\\Users\\<you>\\AppData\\LocalLow\\TesseractStudio\\TaskBarHero`.
- Route recovery tools like the blue portal and Auto Retry are still useful, but they are not substitutes for save safety when the account state itself looks wrong.